Building relationships with difficult people at work

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Do you have a person at work who is difficult to get along with, or difficult to work with? It could be anyone – your boss, a colleague, someone who reports into you, or someone on another team who you have to interact with on a regular basis. Perhaps you’re hoping that they’ll just leave the organisation, so you don’t have to deal with them anymore?

Whoever it is you’re finding difficult – don’t worry; this episode of the HR Coffee Time podcast is here to help. In it, Fay talks through how to understand yourself and the difficult person better, so that you can come up with new ways of working with them.

She explains the different behavioural styles we all have using a model called DiSC. By the end of the episode, you’ll have figured out which behavioural style both you and the difficult person has and feel ready to try new ways of building a relationship with them.

Key Points From This Episode

[01:00] Some of the reasons you may be finding a person at work difficult.

[02:39] An example of the first person Fay found difficult.

[04:56] Different tools that can help you to handle difficult people.

[05:30] Examples of different behavioural styles profiling instruments.

[08:25] The D style explained.

[09:16] The behaviour from a D style you may be finding difficult.

[10:26] Tips for working effectively with someone who has a D style.

[11:27] The i style explained.

[13:15] Tips for working effectively with someone who has an i style.

[13:55] The S style explained.

[16:14] Tips for working effectively with someone who has an S style.

[17:42] The C style explained.

[19:30] Tips for working effectively with someone who has a C style.

[21:48] Examples of coaching clients who found DiSC useful.

[25:00] Book recommendation for learning more about DiSC – “Surrounded by Idiots” by Thomas Erikson.

Rate and Review the Podcast

If you found this episode of HR Coffee Time helpful, please do rate and review it on Apple Podcasts.

If you’re kind enough to leave a review, please do let Fay know so she can say thank you. You can always reach her at: [email protected]

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